Refund and Return Policy – ZIPTOPIC

Effective Date: February 19, 2025

At ZIPTOPIC ( https://ziptopic.xyz/ ), we are committed to ensuring customer satisfaction by providing a hassle-free return and refund process. If you are not completely satisfied with your purchase, please review our policy below.

1️⃣ Eligibility for Returns & Exchanges

We accept returns and exchanges within 30 days of receiving your order under the following conditions:

✔ Item must be unused, unworn, and in its original condition with all tags attached.
✔ Item must be returned in its original packaging (including boxes, dust bags, and any accessories).
✔ Proof of purchase (order confirmation or receipt) is required.
✔ Final sale items, gift cards, and custom-made products are non-returnable.

📌 Note: We reserve the right to reject returns that do not meet the above conditions.

2️⃣ How to Initiate a Return or Exchange

To request a return or exchange, follow these steps:

1️⃣ Contact Us – Email contact@ziptopic.xyz or call 070 0808 0953 with your order number and reason for return.
2️⃣ Receive Return Authorization – We will provide return instructions, including the return address.
3️⃣ Ship the Item – Securely pack the item and send it via a trackable shipping service. The return shipping cost is the customer’s responsibility unless the item is defective or incorrect.
4️⃣ Processing – Once received, we will inspect the item and process your refund or exchange within 5-7 business days.

3️⃣ Refund Process

✔ Approved refunds will be issued to the original payment method.
✔ Refunds may take 5-10 business days to appear in your account, depending on your bank or payment provider.
✔ Shipping fees are non-refundable, except for cases of defective or incorrect items.

📌 Note: If the return does not meet the policy conditions, the item will be returned to the sender without a refund.

4️⃣ Exchanges

✔ If you need a different size or color, we offer free exchanges (subject to stock availability).
✔ For an exchange request, please mention the preferred item when contacting us.
✔ Exchanges will be processed once we receive your returned item.

5️⃣ Defective, Damaged, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will:

✔ Replace the item at no extra cost.
✔ Cover the return shipping fee for incorrect or defective products.

Please provide clear photos of the issue when submitting your request.

6️⃣ Non-Returnable Items

We do not accept returns or exchanges for:
🚫 Final sale or clearance items
🚫 Gift cards
🚫 Personalized or custom-made items
🚫 Items that show signs of wear, washing, or alteration

7️⃣ Late or Missing Refunds

If you haven’t received your refund within 10 business days:
✔ Check with your bank or payment provider, as processing times may vary.
✔ Contact our support team at contact@ziptopic.xyz for further assistance.

8️⃣ Contact Us

For any refund or return inquiries, please reach out to us:

📍 Address: 27 Earls Avenue Street, Whitchurch Hill, United Kingdom
📞 Phone: 070 0808 0953
📧 Email: contact@ziptopic.xyz
🌐 Website: https://ziptopic.xyz/