Shipping Policy – ZIPTOPIC
Effective Date: February 19, 2025
At ZIPTOPIC ( https://ziptopic.xyz/ ), we strive to provide fast, reliable, and secure shipping for all our customers worldwide. Please read our Shipping Policy carefully to understand how we process and deliver your orders.
1️⃣ Processing Time
✔ Order Processing: All orders are processed within 1-3 business days after payment confirmation.
✔ Orders placed on weekends or public holidays will be processed on the next business day.
✔ During peak seasons or promotional sales, processing times may be slightly longer.
📌 Note: Once an order has been processed, it cannot be modified or canceled.
2️⃣ Shipping Times & Costs
We offer fast and reliable shipping with estimated delivery times based on location:
📍 United Kingdom:
- Standard Shipping (FREE on orders over £50): 3-5 business days
- Express Shipping: 1-3 business days
🌍 International Shipping:
- Standard Shipping: 7-14 business days
- Express Shipping: 3-7 business days (Available for select countries)
📌 Note: Delivery times are estimated and may vary due to customs clearance, local postal services, or unexpected delays.
3️⃣ Tracking Your Order
✔ Once your order has shipped, you will receive a tracking number via email.
✔ You can track your order directly on our website or through the carrier’s tracking system.
✔ If you do not receive a tracking update within 5 business days, please contact us at contact@ziptopic.xyz.
4️⃣ Shipping Restrictions & Delays
✔ ZIPTOPIC ships worldwide, except for regions with logistical restrictions or import bans.
✔ We are not responsible for shipping delays caused by:
🚫 Customs inspections
🚫 Natural disasters or extreme weather conditions
🚫 Local carrier delays or strikes
✔ If your order is delayed beyond the estimated timeframe, please contact us for assistance.
5️⃣ Customs, Duties & Taxes (International Orders)
✔ International customers may be subject to import duties, taxes, and customs fees imposed by their country.
✔ These fees are the buyer’s responsibility and vary depending on local laws and regulations.
✔ ZIPTOPIC does not cover customs fees—please check with your local customs office for more details before placing an order.
📌 Note: If a package is refused due to unpaid customs fees, the customer will not be eligible for a refund.
6️⃣ Lost, Stolen, or Damaged Packages
✔ Lost Packages: If your package does not arrive within 30 days, please contact us to initiate an investigation.
✔ Stolen Packages: ZIPTOPIC is not responsible for stolen packages after delivery confirmation. We recommend providing a secure delivery address.
✔ Damaged Packages: If your item arrives damaged, please email us at contact@ziptopic.xyz within 48 hours of receiving it, including clear photos of the damage.
7️⃣ Incorrect Shipping Address
✔ Customers are responsible for entering the correct shipping address at checkout.
✔ If you enter the wrong address, contact us within 12 hours of placing the order.
✔ If an order is shipped to an incorrect address, ZIPTOPIC is not responsible for lost or undeliverable packages.
8️⃣ Returns Due to Failed Delivery
✔ If a package is returned to us due to an incorrect address, unpaid customs fees, or failed delivery attempts, the customer is responsible for re-shipping costs.
✔ If you do not wish to have the package re-shipped, we will issue a refund minus shipping fees.
9️⃣ Contact Us
For any shipping-related questions, please contact us:
📍 Address: 27 Earls Avenue Street, Whitchurch Hill, United Kingdom
📞 Phone: 070 0808 0953
📧 Email: contact@ziptopic.xyz
🌐 Website: https://ziptopic.xyz/